Terms and Conditions 10cuci — The Platform Usage Guide You Need to Know

Use of the 10cuci platform is fully subject to the terms and conditions set out in this document. By accessing or using the website, mobile app, or any service provided by 10cuci, you automatically agree that:

• You have read and fully understood these Terms and Conditions.
• You agree to comply with all rules, policies, and guidelines set by 10cuci.
• You acknowledge that these terms may be updated from time to time and it is your responsibility to monitor any changes.
• Your acceptance of these terms is final and binding from the date of first use of the platform.

To register and use the 10cuci platform, you must meet the following requirements:

• Age requirement: You must be at least 18 years of age at the time of registration. 10cuci strictly prohibits any individual under the age of 18 from registering or using this platform in any capacity.
• Location: You are responsible for ensuring that your use of 10cuci's services is lawful under the laws of your jurisdiction. 10cuci is not liable for any violation of local laws committed by users.
• Accurate information: All information you provide during registration must be truthful, accurate, and up to date. Providing false information may result in account closure and forfeiture of balances.
• One account: Each user is only permitted to hold one 10cuci account. Owning multiple accounts is strictly prohibited and may result in all associated accounts being closed without any refund.

A KYC (Know Your Customer) verification process is required to confirm your identity before your first withdrawal is processed. Required documents include a valid national ID or passport. This process is mandatory and is designed to protect your account security.

The security of your account is a shared responsibility between 10cuci and you. We provide banking-grade security infrastructure, but you must also take precautions on your end.

• You are solely responsible for maintaining the confidentiality of your password and account login details.
• Never share your password or account information with anyone, including 10cuci customer support staff who will never ask for your password.
• Enable two-factor authentication (2FA) available in your account settings for an added layer of protection.
• Notify 10cuci immediately if you suspect any unauthorised access to your account through our customer support channels.
• All activity in your account — including betting, deposits, and withdrawals — is your responsibility unless a valid security report has been submitted.

10cuci provides a range of player-friendly payment methods for Malaysian players, including FPX, Touch 'n Go eWallet, GrabPay, and direct bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit amount is RM 10 per transaction.
• Deposit credits will be reflected in your account within 60 seconds of payment confirmation by the payment provider.
• 10cuci does not charge any additional fees on deposits; however, your payment provider may apply their own charges.
• Deposited funds may only be used for gaming activity on the 10cuci platform.

Withdrawal:

• Withdrawals will be processed within 15 minutes for regular members and faster for VIP members, subject to the completion of all applicable bonus wagering requirements.
• The bank account or digital wallet registered for withdrawals must be in the same name as the 10cuci account holder — withdrawals to third-party accounts are not permitted.
• The minimum withdrawal amount is RM 30 per request.
• 10cuci reserves the right to request additional document verification before processing large or unusual withdrawals as a standard security measure.

10cuci offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to specified wagering requirements. Please read each bonus's terms carefully before claiming.

• Welcome bonus is only eligible for new members making their first deposit who have not previously received any bonus.
• Bonus wagering requirements must be fully met before any withdrawal from the bonus balance is permitted.
• Bonuses are non-transferable between accounts and cannot be directly exchanged for cash unless the wagering requirements have been met.
• 10cuci reserves the right to cancel any bonus if there is evidence of abuse, fraud, or attempts to meet wagering requirements through illegitimate means such as repeated low-risk betting.
• Every promotion has a set validity period. Unused bonuses that are not utilised within the specified period will expire automatically without further notice.
• Users may not register multiple accounts to claim the same bonus more than once.

All games available on the 10cuci platform are conducted according to their respective rules as stated in the game interface. By participating in any game, you agree to comply with those rules.

• The outcome of all games is final once processed by the system. No appeals may be submitted regarding valid game results.
• 10cuci uses a Random Number Generator (RNG) certified by independent third-party bodies for all digital games, ensuring true fairness and randomness.
• Live Casino games use real human dealers and physical equipment, streamed from professional studios. Game outcomes depend on the dealer's physical actions and equipment, not RNG.
• Any technical interruption during an active game will be resolved based on system records. Bets validly placed before the interruption occurred will be processed according to the valid outcome.
• Minimum and maximum betting limits are set for each table or game and are clearly displayed before you join.

To ensure a fair and safe gaming environment for all members, 10cuci strictly prohibits the following conduct:

• Use of automation software, bots, or any third-party programs to play or interact with the platform.
• Hacking, attempting to breach system security, or any activity aimed at manipulating game outcomes.
• Colluding with other players to cheat or exploit system vulnerabilities.
• Money laundering or use of funds from unlawful sources.
• Attempting to abuse the bonus system by registering multiple accounts or using the same payment details across different accounts.
• Spreading false or misleading information about the 10cuci platform to the public.

10cuci reserves the right to close, suspend, or restrict any account under the following circumstances:

• Violation of any section of these Terms and Conditions.
• Inaccurate, false, or unverifiable registration details.
• Account closure request initiated by the user.
• Suspicious or unusual activity indicating possible fraud or money laundering.
• Instructions from the relevant authorities or regulatory bodies.

In cases where an account is closed for legitimate reasons with no violation by the user, any remaining balance (excluding bonus funds with unmet requirements) will be returned to the user via the original payment method within a reasonable timeframe.

Users also have the right to close their own account at any time via the account settings section or by contacting our support team. Account closure requests made for responsible gaming reasons will be processed promptly.

10cuci provides an online gaming platform for entertainment purposes. The following are important disclaimers and limitations of liability for you to understand:

• 10cuci does not guarantee wins in any game. All games involve an element of chance and outcomes are random.
• The platform is provided on an "as is" basis. While we strive to keep the service available at all times, we cannot guarantee 100% uninterrupted availability.
• 10cuci is not liable for any financial losses incurred by users as a result of game outcomes, including winnings not collected due to technical failures beyond our control.
• We are not responsible for any third-party content or services that may be accessed through our platform.

10cuci reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. However, we will endeavour to inform users of significant changes through:

• An in-platform notification will appear the next time you log in.
• Updated on the "Last Updated" date at the top of this document.
• Email notification to the address registered in your account for changes that materially affect user rights.

It is the user's responsibility to review these Terms and Conditions periodically. Continued use of the 10cuci platform following any amendments constitutes your acceptance of those changes.

If you do not agree with any amendments made, you have the right to close your account without penalty and any valid balance will be returned to you in accordance with standard procedures.